Our customer service team is growing: We’re welcoming two new colleagues to the team—Rexhina Bibai and Anna Hidalgo Kloske. This will allow us to address our customers’ concerns even more quickly and personally in the future.
Whether you have questions about the Deutschlandticket, booking, or billing: Accessible customer service is especially important to us. That’s why we’re very pleased that our service team is getting double the reinforcement, effective immediately.
Rexhina Bibai has been working with us full-time as a customer service representative since September 28, 2026. She brings experience in administrative operations to the role and is now one of the first points of contact for our customers.
Anna Hidalgo Kloske supports our team as a working student. In addition to her studies in business psychology at the Technical University of Augsburg, she assists with customer service and is gaining firsthand experience of day-to-day operations in the mobility industry.
With this additional support, we hope to process inquiries more quickly in the future and further improve our service.
Dear Rexhina, dear Anna: It's great to have you here!
We look forward to working with you.
Contact Customer Service:
You can reach our team by email at info@mopla.solutions or through our contact form: https://www.mopla.solutions/de/unternehmen/kontakt
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